About us
Ah, the early 90s… great times. It’s when The Surgery took its first breath as the child of three ambitious design and digital lads from London; ‘PC’ Paul Cohen, Nick Cordell and Robin Nicholl.
Zoom forward to 2015, and The Surgery expanded to bring IC consultancy into the business driven by client need.
We’ve grown up since then and moved to the country, a fabulous, converted barn space in West Sussex. We’re an agency with a difference. Okay, hold on, you’ve heard that line a billion times, right? But you see, the thing is, we really are an agency with a difference.
Let us show you what we mean
Our eclectic bunch of ‘Surgeons’ (all 19 of us) really do care about each other, the work we do and our clients. We’re a proper blend of wise heads and the next new best things. Decades of experience all mixed up with people who know their way around a TikTok.
It’s a blend that works
Our clients come back to us not just because we’re award winners in design, digital and internal communications, although that does rather help. It’s mostly because of that blend thing. It means we can provide design, copywriting, content services, internal communications strategy and campaigns alongside unique behavioural and psychology expertise, all under one big old barn roof.
We understand our clients’ why
We’ll audit, research, research and then do more research so we understand the challenge and create the best solution. We look at everything through our ANTI-BORING (trademark pending) lens. It helps to make the complex simple, meaning you get to engage with your audience at a real, authentic, people-to-people level.
Talking of people
We love seeing our people grow, develop and learn. We give them space and encouragement to try stuff out, to go for it and then learn from it. We celebrate the small stuff, the birthdays, the anniversaries, the life stuff. It’s all about that work-life balance. We might work from the barn or remotely from our homes, cafes, and even campervans. But we always make sure we get together, too. Because we have fun, our clients tend to as well.
We’re totally committed to encouraging equality, diversity and inclusion and eliminating discrimination. Not just because it’s our legal duty but because it’s the right thing to do. Our social impact and the footprint on the environment we leave behind us matter, too. We work locally with community groups and help global brands and charities do some good around the world.
So… let’s kick boredom up its boring old backside, and let’s create something beautiful together!
Our mission
We want to create a world where boring is banned… forever!
Why we do what we do
Because we love engaging people through creative solutions that tackle real-life challenges.
What we do
We banish boring through killer IC campaigns, empowering EVP and employer brands, daring design and dynamite digital solutions.
How we do it
By making the complex simple.
We do love an infographic here at The Surgery.
So for Pancake Day, we couldn’t resist creating one to illustrate the constituent parts of the perfect English pancake (yes, the Yorkshire‑pudding‑mix kind) into a deliciously nerdy pie chart.
We’ll be knocking up generous stacks today with larder left-overs and free-range eggs courtesy of the ladies in our very own Cluckingham Palace – the sprawling hen house here on Orchard Park Farm.
Happy Pancake Day from all of us at The Surgery!
Tickets are available now for the event of the year for IC, HR and Employee Brand colleagues – Barn to Boardroom.
This is your early bird opportunity to get half-price tickets, but they won’t stay around for long!
This year will be deep diving into ‘Influencing with Impact’ – an exploration into how professionals like you can use influence to improve relationships and outcomes in your organisation and teams.
Come and join us on Wednesday 1st July in our glorious barn in the wonderful West Sussex countryside for some networking, practical actions to take back to the office and of course lots of fun and food.
To be an early bird and get 50% off your ticket register here
https://ineedsurgery.com/register-for-tickets/
See you there!
We picked up right where we left off at the end of 2025 — finishing ongoing projects and taking on 40 new jobs to kick off the year.
It was a big month for delivery:
📐 First up was a two-day in person conference for a client to delivery their new strategy in an engaging, experiential and impactful way
⚡ We helped a client bring their five-year strategy to life with five new videos, three supporting toolkits and a whole host of other collateral
✈️ We wrapped up user testing on a new member portal and are now ready to implement all that valuable feedback
Despite power cuts, flooding and frozen pipes sent to try us, the work still got over the line – creativity undimmed 💪
Behind the scenes, we also:
📅 Locked in the date for Barn to Boardroom 2026 (watch this space 👀)
🎉 Planned our next creative team outing more to follow on that
👋 Welcomed the very lovely and very talented Angela to the team (a Brighton fan, too – obviously a great fit)
After all the fun and insight gained at last year’s milestone Barn to Boardroom10 event, we are delighted to say our barn doors will be flying open again in 2026… so save the date: Wednesday 1st July!
This year, we’re diving into the theme of ‘Influencing with Impact.’ We’ll explore how internal communicators like you can harness your inner influence to drive change and improve outcomes in your organisation.
So, get out your magic markers and add B2B11 to your diary!
Join us, senior leaders and fellow IC, HR and Employee Brand peers for a day of insight, practical ideas, networking (and, of course, lots of fun and food) at our glorious barn in the West Sussex countryside.
Keep your eyes peeled for our Early Bird ticket offer dropping soon.
We can’t wait for you to join us at Barn to Boardroom 2026, Wednesday, 1st July!
Poor mental health can affect all us at any time of year and for a host of different reasons.
So, this hashtag#BlueMonday we decided to ditch the blue and go all out colourful! It brought a bit of fun to the day and to top it off, we cosied up with Hotel Chocolat velvertiser hot chocolates with all the toppings and extra rich white chocolate blondies… yum!
Please don`t forget to reach out for help if you need it, to a friend, family member, colleague or one of the many organisations out there that are there for you.
2026 is already shaping up to be an exciting year—and it’s only the first week back! 📅
We’ve been greeted with snow, ice, and a very frosty barn… thank goodness for the cosy log burners and regular 3 o’clock tea and coffee runs ❄️
We’ve picked up right where we left off, diving back into some brilliant strategic projects where months of thinking, planning, and hard work are now turning into tangible designs, videos, and toolkits. Always the best part. 🎬
We’re also starting to receive new briefs from our lovely clients, all returning with incredible energy and ambition for the year ahead—very inspiring. ✨
And best of all, we’ve welcomed Angela Hector to the team! An Internal Communications Specialist and Account Manager extraordinaire, she’s our very own unicorn 🦄 and we feel incredibly lucky to have her on board.
Here’s to an exciting 2026 🚀
Happy New Year everyone! And happy back to work week too 😊
Talking of which we’re all ready and raring to go after a nice peaceful festive season.
We hope Santa brought you everything you wanted.
We can’t believe it’s 2026 (we thought we’d be flying around on hover boards by now).
Hit us up if you need some help across IC, digital, design, animation or EVP and here’s to a great year ahead 🙌
A little festive magic from our office barn this Christmas Eve ✨
From all of us here, thank you to our clients, partners, and friends for an incredible year of ideas, collaboration, and creativity. We’ve truly loved being on this journey with you.
Wishing you a lovely Christmas break — see you in the new year, refreshed and inspired. 🎄
