About us

Ah, the early 90s… great times. It’s when The Surgery took its first breath as the child of three ambitious design and digital lads from London; ‘PC’ Paul Cohen, Nick Cordell and Robin Nicholl. 

Zoom forward to 2015, and The Surgery expanded to bring IC consultancy into the business driven by client need. 

We’ve grown up since then and moved to the country, a fabulous, converted barn space in West Sussex. We’re an agency with a difference. Okay, hold on, you’ve heard that line a billion times, right?  But you see, the thing is, we really are an agency with a difference.

Let us show you what we mean

Our eclectic bunch of ‘Surgeons’ (all 20 of us) really do care about each other, the work we do and our clients. We’re a proper blend of wise heads and the next new best things. Decades of experience all mixed up with people who know their way around a TikTok.

It’s a blend that works

Our clients come back to us not just because we’re award winners in design, digital and internal communications, although that does rather help. It’s mostly because of that blend thing.  It means we can provide design, copywriting, content services, internal communications strategy and campaigns alongside unique behavioural and psychology expertise, all under one big old barn roof.

We understand our clients’ why

We’ll audit, research, research and then do more research so we understand the challenge and create the best solution. We look at everything through our ANTI-BORING (trademark pending) lens. It helps to make the complex simple, meaning you get to engage with your audience at a real, authentic, people-to-people level.

Talking of people

We love seeing our people grow, develop and learn. We give them space and encouragement to try stuff out, to go for it and then learn from it. We celebrate the small stuff, the birthdays, the anniversaries, the life stuff. It’s all about that work-life balance. We might work from the barn or remotely from our homes, cafes, and even campervans. But we always make sure we get together, too. Because we have fun, our clients tend to as well.

We’re totally committed to encouraging equality, diversity and inclusion and eliminating discrimination. Not just because it’s our legal duty but because it’s the right thing to do. Our social impact and the footprint on the environment we leave behind us matter, too. We work locally with community groups and help global brands and charities do some good around the world.

So…  let’s kick boredom up its boring old backside, and let’s create something beautiful together!

Our mission

We want to create a world where boring is banned… forever!

Why we do what we do

Because we love engaging people through creative solutions that tackle real-life challenges.

What we do

We banish boring through killer IC campaigns, empowering EVP and employer brands, daring design and dynamite digital solutions.

How we do it

By making the complex simple.

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Save the date 11th July in your calendars for Barn to Boardroom 2024 🐑
Keep your eyes peeled for more information and where you can get your ticket soon! 🎟
In twelth place is Senior Account Manager, Megan Hambly.

Spends her downtime...?
"Working through my favourite authors and adding to my never-ending list of books to read."

In work mode?
"I'm IoIC-diploma-qualified and love managing various projects, including internal content, developing campaigns, supporting events and more."

Drop Meg a message or an email if you have a brief you'd like to talk about: megan@ineedsurgery.com

#meettheteam #internalcommunications #employeeengagement #employeecomms
Crafting lovely words is James Blake, the Surgery's Senior Copywriter.

Partial to...?
"Swimming in the sea and playing the didge. Usually one after the other."

When he has a pen in hand...?
"I'll be drawing on my 25+ years' experience, creating design-ready and mould-breaking copy and concepts."

Discover more about our team of Surgeons and how they could help you via the link in our bio. 

#meettheteam #internalcommunications #copywriting #employeecomms
We’re proud to celebrate and further the investment in women this International Women’s Day.
 
We are so proud of all our amazingly talented Surgery women. Thank you Paula, Becca, Beth, Carly, Denya, Fran, Kerri, Lucy, and Meg for who you are and what you do.
 
Every day they are an inspiration to their colleagues and our clients.

#InternationalWomensDay #IWD2024 #InvestinWomen
Integrated Communications Professional, Denya Dessena, is a long-serving Surgeon.
 
Her happy place...?
 "Crafting my own jewellery and supporting other handmade artists in my two artisan shops."
 
Her other happy place...?
 "Working in internal communications, running tons of campaigns and projects over the years to help engage employees."
 
Discover more about our team of Surgeons and how they could help you via the link in our bio. 

#meettheteam #internalcommunications #employeeengagement #employeecomms
The Kick-Arse Employer Brand podcast is back with season three 💪🥳

Carly and Simon were joined by Erik Rivas who heads up the employer brand at Police Now. A non-profit organisation which is on a mission to improve confidence in the police force, through recruiting and training diverse individuals from the communities they serve 👏

Have a listen in all the usual places or click the link in our bio. 

#employerbranding #employerbrand #talentacquisition #podcasting
The next member of our Surgery family is Senior Designer, Becca Teague.

Mad about?
"Animals! It's no secret. I just love them."

When's she's hard at work?
"I'll be using my 10+ years' design skills and ideas, turning them into large-scale campaigns and branding."

Discover more about our team of Surgeons and how they could help via the link in our bio. 

#meettheteam #graphicdesign #creativeagency #designer #design